Help & Support

Support for the GymMate app

Getting into your account

Your gym enrolled you. Open the app, tap Activate account and enter the email address your gym has on file. You choose your own password — your gym never sets one for you.

You signed up yourself. Sign in with the email and password you chose, or use Continue with Google.

Forgotten password. Tap Forgot password? on the sign-in screen.

Signed in but no gym. You can hold an account before you belong to a gym. Use Find a gym near you, or enter the gym code your gym gives you.

Checking in

Depending on what your gym has set up: show the QR code on your home screen, look at the camera at the entrance, or let the app check you in automatically when you arrive. Automatic check-in needs location permission and only ever runs while the app is open.

Face check-in

Face check-in is optional and only exists if your gym enables it. What is stored is a numeric representation of your face, not a photograph, and it is used only to recognise you at your own gym. You can ask your gym or us to delete it at any time.

Deleting your account

In the app: Profile → Delete account. From a browser: https://gym.vynus.in/delete-account. This removes your profile, attendance history and face data. Your gym may keep payment records where the law requires it.

Still stuck?

Email support@vynus.in and tell us your gym's name and the email address on your account. We usually reply within two working days.