Privacy Policy

Last updated: September 8, 2026

This policy explains how Vynus Solutions (“we”) handles information in the GymMate app and related services. It applies to members, gym staff and gym owners.

The service this policy covers

GymMate is gym management software, sold to gyms and fitness centres. One app serves everyone at a gym, and what it shows depends on the account signing in — a gym owner, a receptionist, a trainer or a member. It is not a social network, a marketplace or an advertising service.

Gyms and their staff use it to:

• enrol members and keep their membership records — plan, joining date, expiry, freezes and renewals;
• record attendance at the gym, by QR code, by face recognition where the gym has enabled it, automatically on arrival, or entered by staff at the desk;
• record payments taken for memberships, and the gym's own running costs, so the owner can see collections and a monthly net;
• assign workout and diet plans, and follow a member's progress;
• send members membership reminders and gym announcements, by push notification and, where the gym has set it up, WhatsApp.

Members use it to see their own membership and payment history, check in, follow the plan their trainer assigned, log their progress, and receive their gym's messages.

We provide this software to gyms. The information in it belongs to the gym you are a member of; we process it on that gym's behalf.

Information we collect

• Account details — name, email address, phone number and role, provided when your gym enrols you or when you sign up yourself. If you use Google Sign-In, we receive your name and email address from Google; we never receive your Google password.
• Membership and payments — your plan, start and expiry dates, freezes, and payment records created by your gym.
• Attendance — the time of each check-in and the method used (QR code, face, automatic, or entered by staff).
• Location — only if you enable automatic check-in. Your device's coordinates are sent once, at the moment you check in, and compared against your gym's location. We do not track you in the background and we do not store a location history beyond the check-in record.
• Camera — used to scan QR codes and, if your gym enables face check-in, to capture an image for recognition. Images are used to produce the face representation below and are not retained as photographs.
• Face data — optional, and only if your gym uses face check-in. We store a numeric representation (an embedding) rather than a photograph. It is used solely to recognise you at your own gym. We do not sell it or use it for any other purpose.
• Activity and steps — if you grant activity-recognition permission, your device's step counter is read to show your daily step count. Step data is derived on your device.
• Progress you log — exercises, weights, sets and reps you enter.
• Push notification token — if you allow notifications, so we can send membership and gym messages.

How we use information

To run the service: sign you in, record attendance, manage memberships and payments, send you service and gym notifications, show your progress, and provide support. We do not sell personal data and we do not use your data for advertising.

Who can see your data

Your data belongs to the gym you are a member of and is visible to that gym's authorised staff. Gyms are kept separate from one another: one gym's staff can never see another gym's members. We use service providers for hosting, email delivery and push notifications, and only to operate the service.

Keeping and deleting data

We keep your data while your account is active. You can delete your account at any time from Profile → Delete account in the app, or at https://gym.vynus.in/delete-account. Deletion removes your profile, attendance history and face data. Your gym may retain payment records for as long as tax or accounting law requires.

Your choices

Location, camera, notifications and activity recognition are each optional and can be withdrawn at any time in your device settings. Declining them only disables the feature that needs them — the rest of the app keeps working. Face enrolment is always optional.

Children

GymMate is not directed at children under 13, and we do not knowingly collect their data. If a gym enrols a minor, it does so under its own agreement with that member's parent or guardian.

Security

Traffic is encrypted in transit, passwords are hashed, and access tokens are stored in your device's secure storage. No system is perfectly secure, but we work to protect your information.

Health

GymMate is not a medical device and does not diagnose, treat, cure or prevent any medical condition.

Changes

If we change this policy we will update the date above and, for significant changes, notify you in the app.

Contact

GymMate is published by Vynus Solutions. Questions, complaints or data requests:

• Email — support@vynus.in
• Address — 43, Sector A, AWHO Colony, Sikh Village, Secunderabad, Telangana - 500010
• Website — https://vynus.in

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are:

• Name — Nirvesh Bhardwaj
• Designation — Grievance Officer, Vynus Solutions
• Email — nirveshbhardwaj@vynus.net
• Phone — 9312536015
• Address — 43, Sector A, AWHO Colony, Sikh Village, Secunderabad, Telangana - 500010

Write to the Grievance Officer about anything in this policy, about data you believe is wrong, or about content or conduct in the app. We acknowledge every complaint within 24 hours of receiving it and resolve it within 15 days.